Privacy Policy

Introduction

EnTrackMusic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and mobile applications (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

• Name and email address
• Organization name and details
• Profile information and avatar images
• Payment and billing information (processed by our payment provider)
• Contact information for contacts you add to the system

Inventory Data

When you use our Service, you may provide information about your inventory, including:

• Equipment and instrument details (names, descriptions, serial numbers)
• Case and container information
• Location data (addresses, building names, room assignments)
• Photos and documents related to your inventory
• Movement history and audit logs

Automatically Collected Information

When you access our Service, we may automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• IP address and general location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To communicate with you about products, services, and events
• To monitor and analyze trends, usage, and activities
• To detect, investigate, and prevent fraudulent transactions and abuse
• To personalize and improve your experience

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With your organization: Information is shared with other members of your organization as needed to provide the Service.
• Service providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, hosting).
• Legal requirements: We may disclose information if required by law or in response to valid legal requests.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With your consent: We may share information with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information.
• Export: You can request a copy of your data in a portable format.
• Opt-out: You can opt out of marketing communications at any time.

To exercise these rights, please contact us at privacy@entrackmusic.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Cookies are small data files stored on your device that help us improve our Service and your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

We use the following third-party services:

• Stripe for payment processing
• Google Analytics for usage analytics
• IONOS for server hosting
• Namecheap for domain services

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: